Frequently Asked Questions
- General
- Build Your Own Box
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Can I customize my snack box?
Yes! You can mix and match your preferred snacks from our “Pick Your Own” collection to create a box that suits your needs—whether it’s for gifting, personal use, or the office.
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Is there a minimum or maximum order quantity?
You can order as few or as many snacks as you like. For best value, especially for team or office boxes, we recommend ordering in sets of 10 or more to optimize shipping and presentation.
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Are your snacks suitable for dietary restrictions?
Yes! We offer a wide variety of snacks that are gluten-free, nut-free, vegan, low-carb, and dairy-free. Use the filters on the page to easily find options that match your needs.
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Can I subscribe to receive snacks regularly?
Yes, you can set up a recurring order by choosing the subscription option at checkout or by contacting our team. You can also email us to schedule monthly or fortnightly deliveries.
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How much is shipping and where do you deliver?
We deliver Australia-wide. Shipping is $12.99 for Sydney, $19.99 for VIC, QLD, SA, ACT, TAS, and $39.99 for WA and NT. Oversized freight may apply for bulk orders.
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How long does delivery take?
Sydney Metro: 1–2 business days Interstate: 2–5 business days (depending on location) We'll notify you once your order is dispatched.
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Can I customize boxes for events or gifts?
Absolutely! Whether it's for team appreciation, onboarding, or client gifts, we can customise snack boxes with your preferred snacks and a branded card. Just reach out to us directly at orders@snackproud.com.au
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What if a product is out of stock?
If an item becomes unavailable, we’ll contact you with alternatives or offer a refund. You’re also welcome to suggest swap preferences in the order notes.
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Can I get a tax invoice or quote?
Yes! A tax invoice will be emailed after checkout. For quotes or custom orders, email us at orders@snackproud.com.au.
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Who do I contact for support or changes to my order?
You can email orders@snackproud.com.au or get in touch with your assigned account manager if you have one. We’re happy to help!
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How do I create my own snack box?
To create your box, simply browse the snacks in our Build Your Own Snack Tab, add your selections to the cart, and choose a packaging option that suits your needs before checking out.
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What box sizes are available and how many snacks can I include?
We offer a variety of box sizes to suit your order:
- Snack Proud Yellow Box: / Black Gift Box: Fits 8-20 snacks
- Standard Shipper Box: Fits 30+ snacks (best for bulk or team use)
- Counter Snack Box: Fits 50+ snacks (ideal for offices or events)
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Can I mix different types of snacks?
Yes! You can freely mix and match from our range of sweet, savoury, vegan, and gluten-free snacks to suit your preferences.
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Is there a minimum order quantity?
There’s no strict minimum, but we recommend selecting at least 8 snacks to make the most of the packaging and shipping value.
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Can I include a greeting card with my snack box?
Yes! You can choose from a range of free greeting cards to add a personal touch to your snack box—perfect for birthdays, congratulations, team welcomes, or just a friendly "Happy Snacking!" Simply select your preferred card during checkout.